Mendip Basecamp

Our Terms

Some terms and conditions to keep everything fair and clear...

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Basecamp terms

Some terms and conditions to keep everything fair and clear...

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Arrival and Departure
On arrival, please follow signs to Mendip Basecamp and drive up the hill. Please note, the main Activity Centre will not be able to check you in. Lodge Bunkrooms, please follow signs to the Lodge where you will be able to check you in at the cafe/bar.

Camping
Campers can check-in anytime after 2pm and check in is open until 8pm. If you are delayed you will still be welcome to camp but your vehicle may not be allowed on-site as we restrict vehicle access and movements after dark. We try to be as flexible as possible with departure times and usually can allow you to enjoy the site until 5pm on the day of departure. We have someone onsite 24/7 to support you if required.

Lodge Rooms & Bunkhouse Tents
Lodge Room & Bunkhouse Tent guests can check in from 4pm on the day of arrival and check in is open until 8pm. Checkout is by 10am on the day of departure. We have someone onsite 24/7 to support you if required. Please note, bed linen and pillows are not included in bunkroom or bunktent bookings. Please bring your own bedding/sleeping bags and pillows and towels. Children cannot be left unattended in bunk tents or lodge rooms. There are no self-catering facilities available in the Lodge.


Terms and Conditions

Camp rules. Please adhere to all rules at all times. Any parties found in disregard of the rules may be asked to leave the campsite with no refund or credit available. Basecamp is a family campsite. We have a zero tolerance policy on excessive noise or anti-social behaviour. There must be quiet on site between 10pm and 8am. Adult only groups of more than 6 are not permitted. Groups of adults of any size all under the age of 25 are not permitted. By making this booking you will (have) become a member of Mendip's Basecamp camping and caravan club.

Access. There is no access to the site for vehicles taller than 2.7m. Access to the site is along a steep country lane which may not be suitable for low riding or large vehicles. All vehicles are driven onsite at drivers own risk.

Responsibility. Mendip cannot accept responsibility for any damage or loss of goods or injury and any possessions left unattended are done so at the owners own risk.

Weather. As much as we would love to be able to control the weather, unfortunately, we cannot and the British summertime can be unpredictable. Please pitch your tent responsibly, especially in high wind conditions. Mendip is not liable for any damage to tents, including due to extreme weather.

Cashless. Mendip Basecamp, Mendip Lodge and Mendip Activity Centre are all cashless venues. We accept credit and debit cards (excluding American express).

Health & Safety. We are committed to making your experience as safe as possible. Hand sanitizer and hand washing stations will be available. All activities are carefully risk assessed and equipment appropriately sanitised. Our campsite facilities are cleaned and checked regularly. Please inform our team if you find anything not quite up to standard. Any Covid guidelines and restrictions in place at the time of your visit must be observed.

Ticks. Ticks can be found in long grass, woodland, open country, public parks and gardens. Prevent tick bites by keeping to paths, avoiding vegetation, wearing light clothing so ticks are easier to spot and brush off and using insect repellent. Check your clothes and your body regularly for ticks when you're outdoors and when you get home. For advice on removing ticks and what to do if you get a bite, visit this link.

Cancellation. If you do need to cancel your booking please let us know by emailing camp@mendip.co.uk as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation charges:

- Up to 4 days prior to the booked event: you may cancel your booking and receive a full credit voucher for the full value of the booking valid for 12 months for any of our activities, minus a 5 pound admin fee. Alternatively, you may move your booking to an alternative date, minus a 5 pound admin fee. Please note, if you have booked through a third party they may withhold your booking fee.

- Within 4 days of the booked event: you will not be entitled to cancel or move your booking or receive any refund or credit voucher.

If you cancel your booking after the booking start date, we cannot issue any refund for any remaining nights of your booking. This does include where you need to cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out travel insurance to cover you in these circumstances or should you need to cancel for medical reasons or due to a period of enforced quarantine. If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.

Mendip Activity Centre terms & conditions can be found here.

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