CAMP RULES

GETTING HERE Directions, arrival and departure information found online here.

As a relaxed and friendly off-grid family campsite, we have a few common sense simple rules to ensure everyone enjoys their stay. Thanks for taking the time to read this - if you agree that these simple rules make sense then you'll love the Basecamp vibe.

Family Campsite: Mendip Basecamp is a family campsite. Small, adult-only groups over the age of 25 are accepted on the understanding you respect our noise and behaviour policy at all times. Sorry, groups of adults under the age of 25 are not permitted to camp here. Due to safeguarding, children under the age of 18 should not be left unattended.

QUIET NIGHT POLICY
We have a 'Quiet Night' policy from 10pm until 7.30am. We simply ask that you do not disturb others during this time. You are welcome to stay up late quietly chatting around the fire; however, after 10pm singing, screaming, shouting or running engines is not acceptable. Please also ensure all children are back at your camp by 10pm. Simply put, if you are disturbing other peoples' sleep you are being too loud!

Music: All music and speakers must be off by 10pm. Before 10pm, quiet, non-amplified background music is okay as long as it cannot be heard beyond your camping area.

Driving after dark: For everyone's safety we do not allow vehicles to be moved after dark. Please do not run engines or use your headlights. If you arrive back at camp after dark simply park by the entrance and walk to your tent.

Fires: Fire pits and BBQs are encouraged- as long as they are raised off the ground. Please do not forage wood from our ancient woodland - protecting the woodland is part of our licence and our future as a public campsite depends on it. Bags of logs and kindling are available to buy in the campsite shop. On very rare occasions, we may have to temporarily ban or restrict fire pits and some BBQs if they become a safety risk.

BEHAVIOUR
We ask for respect from all our guests: respect for the land, the facilities and others. We have zero tolerance for aggressive or disrespectful behaviour towards other campers or our team.

Alcohol: You are welcome to enjoy a few beers around the campfire with friends and family. However, as a family campsite with children and open fires, we expect you to drink responsibly at all times. We have zero tolerance for drunken or abusive behaviour.

Dogs: We love dogs and welcome friendly, well-behaved dogs. All dogs should be booked in advance and need to be kept on a lead and under control at all times. We have zero tolerance for anyone not clearing up after their dog and you will be asked to leave immediately if this is observed. Dog waste bags are available in the Pavilion. We do not allow dogs listed under the dangerous dogs act.

Three strikes: Our simple, common-sense rules are here for everyone's benefit. If things get a little too loud or if you are breaking our simple rules we will give you a friendly warning. We will also give you a second chance if necessary - think of it like a yellow card. However, if we need to speak to you for a third time you will receive a red card and be asked to leave immediately without a refund. This rarely happens as the families that stay at Basecamp are always a respectful, considerate and like-minded bunch. If your group likes to party until late, Basecamp is not the right fit.

Complaints: Our team are a very friendly bunch and we genuinely appreciate the opportunity to rectify things whilst you are with us. We always appreciate fair reviews but please review us based on how we handled your issues rather than on problems we did not get a chance to rectify.

Access Due to low bridges, tight bends, and steep uneven tracks, Basecamp is not accessible to any vehicle over 2.7m high, towing vehicles, caravans, trailer tents or really low-riding vehicles. All vehicles are driven onsite at your own risk.

Responsibility: Mendip Basecamp cannot accept responsibility for loss of or damage to goods or injury to the extent that such liability can be lawfully excluded. Vehicles and tents and their contents are left at your own risk. We cannot be held responsible for any loss of or damage from or to any vehicle or its contents whatsoever.

Generators: generators are not permitted due to noise and fumes.

Weather: As much as we would love to be able to control the weather, unfortunately, we cannot and the British summertime can be unpredictable. Please pitch your tent carefully, especially in high wind conditions. Mendip is not liable for any damage to tents, including due to extreme weather. We have storm pegs available to buy in the camp shop.

Health & Safety: We are committed to making your experience as safe as possible. All activities and venues are regularly risk assessed. Our campsite facilities are cleaned and checked regularly. Please inform our team if you find anything not quite up to standard.

Wristbands: For safeguarding reasons we provide all our guests with a Basecamp wristband. There is space to write a mobile number on child bands so we can reunite you easily in case any get misplaced.

Camping Club: You will automatically become a member of Mendip's camping and caravan club. This is a condition of our camping license - don't worry we won't contact you about this and you don't have to fill out any forms.

Ticks: Ticks can be found in long grass, woodland, open country, public parks and gardens. You can avoid tick bites by keeping to paths, avoiding vegetation, wearing light clothing so ticks are easier to spot and brush off and using insect repellent. Check your clothes and your body regularly for ticks when you're outdoors and when you get home. For advice on removing ticks and what to do if you get a bite, visit this link.

CANCELLATION
If you do need to cancel your booking please let us know by emailing camp@mendip.co.uk as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation charges:

Up to 4 days prior to the booked event: you may cancel your booking and receive a full credit voucher for the full value of the booking valid for 12 months, minus a £5 administration fee. You can also move your booking to an alternative date, minus a £5 administration fee. Please note, if you have booked through a third party they may withhold your booking fee and deposit.

Within 4 days of the booked event: you are not able to cancel or change your booking or receive any refund or credit voucher.

If you cancel your booking after the booking start date, we cannot issue any refund for any remaining nights of your booking. This does include where you need to cancel your booking for any reason including and without limitation inclement weather and illness. We strongly recommend you take out travel insurance to cover you in these circumstances or should you need to cancel for medical reasons. If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.